Knowledge

Getting started

1. Enter your pincode on the home page to check delivery.
2. Pick a product, choose the delivery date and slot, add a message.
3. Pay on the checkout page; you get an order number.
4. Track the order any time at Track an order with that number.

Day-to-day

• Repeat deliveries: Subscriptions.
• Problem with an order: Customer support (it is linked on every page).
• Receive against the OTP shown on your order — share it only with the delivery person at your door.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Send an enquiry from Flowers for business.
2. We set up your business account and agreed prices.
3. Sign in with your registered mobile number and the OTP.

Day-to-day

• Place and repeat orders from your business account.
• Download invoices and statements from your account.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Apply from Become a partner; our team verifies your documents.
2. Once approved, sign in with your registered mobile number and OTP.
3. Set your service area and working hours.

Day-to-day

• Accept orders offered to you and mark them prepared on time.
• Check your earnings and settlements in the portal.
• If an order cannot be fulfilled, report it at once so we can re-assign it.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Our procurement team onboards you and verifies your details.
2. Sign in with your registered mobile number and OTP.

Day-to-day

• See purchase requests, confirm quantity and price.
• Deliver against the order and upload the challan or invoice.
• Track payments due to you.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Get onboarded by the delivery team; keep your ID documents ready.
2. Sign in with your mobile number and OTP.

Day-to-day

• Open Today and Tomorrow to see your deliveries.
• Pick up, deliver, and enter the customer's OTP to complete each order.
• If the customer is unreachable, use the options in the order — do not hand over without the OTP.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Your administrator creates your account and gives you a role.
2. Sign in at Staff sign-in; complete two-step verification if asked.
3. Open the Employee area for attendance, leave, tasks and reports.

Day-to-day

• Mark attendance, apply for leave, update your tasks.
• Managers approve their team's leave and see team reports.

Video guide coming soon. The steps beside it are complete.

Getting started

1. Admin and Super Admin sign in on the same Staff sign-in page; what you see depends on your role.
2. Sensitive actions (money, access, launch settings) ask you to confirm your password again.
3. Super Admin creates staff accounts and roles from the Control Center.

Day-to-day

• Orders, partner and supplier approvals, catalogue and product photos, coverage (cities and pincodes).
• Support cases: investigate, propose a resolution; a second person approves refunds.
• Never share your password or OTP with anyone.

Video guide coming soon. The steps beside it are complete.