- Where do you deliver?
- Enter your pincode on the home page to see what we can deliver to you.
- When do I need to order for next-day delivery?
- Order by 2 pm for delivery the next day. Flowers are prepared fresh the morning they are delivered, and checkout shows the delivery slots you can choose.
- How is a delivery confirmed?
- The rider hands over the order against a one-time code sent to the recipient's phone. If the recipient cannot receive the code, for example when the flowers are left with reception, the rider photographs the handover instead.
- Can I change or cancel an order?
- Yes, free of charge until the order's cutoff. After the cutoff the flowers may already be bought or being prepared for you, so a cancellation charge may apply depending on how far the order has got. The delivery and cancellation policy lists the charge for each stage.
- What if my flowers arrive damaged or wilted?
- Tell us within 24 hours of delivery: sign in and raise it from the support page, or email support@dailyflowersai.com. Include a photograph where you can; email is the way to send one. We will arrange a replacement, refund or credit, whichever is right.
- How long does a refund take?
- Approved refunds go back to your original payment method within 5–7 working days.
- What happens if nobody is there to receive the delivery?
- The rider tries again the same day, up to 2 attempts in all. Flowers cannot be held for another day, so if every attempt fails you can choose a redelivery on a new date, at the standard delivery charge, or a refund under the cancellation terms.
- Can I pause or skip a flower subscription?
- Yes. Pause, skip or cancel from your account at any time before a delivery's own cutoff. There is no charge for a delivery you skip in time.
